Parts Counterman
The Parts Counterman performs the duties assigned below under the direction of the store’s Parts Department Manager. It is the responsibility of the employee to have knowledge of and follow all company rules set in the company handbook.
Duties
- All of these duties are to be done daily along with any other special assigned duties.
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Provides a high level of service to internal and external customers.
- Pulls and fills orders from stock
- Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Pulls orders for delivery to the customer making sure all parts are tagged with the customer names and invoice number.
- Follows up on back-ordered items
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair orders.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Cleans and stocks display items as needed.
- Assists with yearly inventory and spot checks during the course of the year as mandated by the parts manager.
- Sets annual goals and works to achieve them. These goals will be reviewed during the annual evaluations.
Marginal Duties
- Keeps front and rear counter areas clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
Additional Responsibilities
- Arrives to work on time.
- Follows instructions from a supervisor.
- Interacts effectively with co-workers.
APPLY ONLINE